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Priority One Credit Union Partners with Samaha & Associates for Home Banking and Bill Pay Platform Needs

Priority One Credit Union Partners with Samaha & Associates for Home Banking and Bill Pay Platform Needs

Miami, Fla. (February 16, 2021) — In 2019, Priority One Credit Union successfully partnered with Samaha & Associates to upgrade its home banking and bill pay platforms. In 2020, as the pandemic took hold of the world, the credit union once again turned to the Samaha team to help secure a new core provider system – and add the fact of continued repeat business on critical projects even today.

“We were looking for help in finding a system that would be a great fit, would position us for the future, and for expertise in negotiating the best price,” said Charles R. Wiggington, Sr., president and CEO of Priority One Credit Union. “We also wanted our staff from the front-line up to management to have a say-so regarding what core system would be selected.”

Sabeh Samaha explained that, over the last 23 years, the Miami Fla.-based firm has executed hundreds of successful projects, including core, digital banking, and debit/credit card projects, for its valued credit union clients. And having the chance to work with Priority One Credit Union again was a great pleasure and honor.

“Despite the challenges posed by the pandemic, we worked diligently with Charles and his team, and together we achieved great success,” said Samaha. “Due to the far-reaching COVID-19 restrictions, our long-proven ability to work remotely was a real asset.”

Wiggington explained that Samaha & Associates worked with his team to develop a scorecard that made the core selection process simple and easy. And although the conversion process occurred as the COVID-19 pandemic was taking place and third-party vendors were not allowed onsite, the Samaha team maintained a streamlined approach.

“They continued to project manage and facilitate weekly communications via teleconferencing, which enabled the credit union to stay on task during a very challenging time,” said Wiggington. “We experienced a successful outcome because of working with Samaha & Associates. They are a top-notch organization that I highly recommend.”

Samaha & Associates is a nationally recognized consulting group that works collaboratively with financial institutions to assist in the improvement of business processes by optimizing efficiency and increasing revenue opportunities. Specializing in vendor contract negotiations, core system conversions, and mergers, Samaha & Associates expertly executes each respective project by exceeding client expectations. For more information visit ssamaha.com.